Posts by Rich Duncan
How do You Know They are Working Hard?
Employee productivity is a key metric that measures the productivity of employees in the organization. It is an important metric to track because it can help organizations identify areas for improvement and optimize workforce performance. By improving employee productivity, organizations can increase efficiency, reduce costs, and improve overall profitability. To measure employee productivity, organizations can…
Read MoreAre Your Customers Satisfied?
Customer satisfaction is a key metric that measures how satisfied customers are with the products and services provided by the organization. It is an important metric to track because it directly impacts customer loyalty, repeat business, and overall revenue. By measuring customer satisfaction, organizations can identify areas for improvement and take steps to improve customer…
Read MoreCycle Time and How it Relates
Cycle time is a key metric that measures the time it takes to complete a process, from start to finish. It is an important metric to track because it can help organizations identify areas for improvement and streamline processes to increase efficiency. By reducing cycle time, organizations can increase productivity, reduce costs, and improve customer…
Read MoreHow Accurate is Your Inventory
Inventory accuracy is a key metric that measures the accuracy of inventory records in an ERP system. It is important to maintain accurate inventory records because inventory is a critical asset that directly impacts an organization’s bottom line. Inaccurate inventory records can lead to stock-outs or overstocking, which can impact customer satisfaction, increase costs, and…
Read MoreWhen Orders Get Fulfilled!
Order fulfillment rate is a key metric that measures the percentage of orders that are fulfilled on time and in full. This metric is important because it directly impacts customer satisfaction. Customers expect to receive their orders on time and complete, and failure to meet these expectations can result in lost sales and damage to…
Read MoreWhen Uptime is important!
An important metric to consider for an ERP system is system uptime or availability. This metric measures the percentage of time that the ERP system is available to users and functioning properly. System uptime is important because downtime can have significant negative impacts on an organization, including lost productivity, missed deadlines, and frustrated customers. The…
Read MoreWill your Users Adopt?
A key metric to consider for an ERP system is user adoption. This metric measures the extent to which employees within the organization are using the ERP system as intended. User adoption is critical to the success of an ERP system because if employees are not using the system effectively, the organization will not be…
Read MoreWhat is the Return on Investment?
A key metric to consider for an ERP system is Return on Investment (ROI). This metric measures the financial benefits that the ERP system provides compared to the investment made. The ROI can be calculated by comparing the cost savings, increased revenue, and other benefits to the cost of the system. ROI is an important…
Read MoreHow Much Will This Cost: Time and Money
A metric to consider for an ERP system is implementation time and cost. This metric measures the amount of time and resources required to implement the ERP system, including the cost of hardware, software, and consulting services, as well as the time taken for installation and training. Implementation time and cost can vary widely depending…
Read MoreKey Metrics To Think About for Implementation
Enterprise Resource Planning (ERP) systems are used to manage and integrate key business processes across an organization. To measure the performance of an ERP system, here are some key metrics to consider: These metrics can help organizations measure the success of their ERP system implementation and identify areas for improvement.
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